Frequently Asked Questions

How long does it take for you to complete my order?

There really isn’t a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we’ll let you know if it can be done. We go to great lengths to meet your most stringent demands.

What is a Proof?

A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.

On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.

Why do I need to look at a proof if I've already given you everything I need to have done?

We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

Do I still need to approve a proof if I bring my work in on disk?

It may seem like a proof wouldn’t be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.

How do I go about getting an estimate from you?

Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.

What is free graphic designing offer by Pacific Printing?

Pacific Printing offers free professional graphic designing with printing order (conditions applied). As customer is not charged for graphic designing (ask for more details), Pacific Printing will only dispatch customer a low resolution image in a .jpg, format to their email address.

Will Pacific Printing design my company logo for free?

Logo designing is not free. Please contact us to inquire about pricing.

Can I purchase my design?

Designed produced using Free Graphic Designing can be purchased for an additional cost. Please contact us to inquire about pricing your design.

Adding Bleed To Your Artwork For Print

The Tip: Ok so you know you need to allow for bleed on your design, but does that mean your artwork needs to be bigger than the final size of your print?

Quite simply, yes.

Your artwork must extend 2mm further than the desired final size of your print (this is called external bleed). This extra room is standard printing practise and gives you the piece of mind that your design will still look exactly how you imagined it even if there is a small margin of error in the guillotining process.

You also need to be aware of internal bleed. This means that your core design or text mustn’t go within 2mm of the desired print size.

The Advise: Please make sure when submitting a job online that the size of print you select matches the size of your artwork (your external bleed should extend your artwork by 2mm around each side of your final print size)

The Recap: extend your background 2mm past your print size, keep your core design within 2mm of the print size and ensure your artwork matches the size of print you select when ordering a job.


What to do if I want to make a change to my job after I have sent the artwork through?

To deliver the desired products within achievable delivery deadlines, Pacific Graphics & Printing  uses an automated system to commence the individual production process for your order as soon as a job is submitted. For this reason, once an order has been received by Pacific Graphics & Printing, it is not able to be modified or cancelled. If you have made a mistake with your order after you have sent the artwork through, give one of our friendly customer service team a call as soon as possible and they may be able to offer a discount on a reprint.