Pacific Printing
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FAQs: Frequently Asked Questions
 
How long does it take for you to complete my order?

There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.

What is a "Proof"?

A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.

On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.

Why do I need to look at a proof if I've already given you everything I need to have done?

We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

Do I still need to approve a proof if I bring my work in on disk?

It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.

How do I go about getting an estimate from you?

Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.

What is free graphic designing offer by Pacific Printing?

Pacific Printing offers free professional graphic designing with printing order. As customer is not charged for graphic designing, Pacific Printing will only dispatch customer a low resolution image in a .jpg, .pdf format to their email address.

Will Pacific Printing design my company logo for free

Logo designing is not free. Please contact us to inquire about pricing.

Can I purchase my design?

Designed produced using Free Graphic Designing can be purchased for an additional cost. Please contact us to inquire about pricing your design.

How do I provide artwork/graphics?

If you have a complete design that you want us to print, please check that it meets the required file size, image dimensions, resolution and file format before uploading. If for some reason you experience any difficulty, please send us your graphic file to info@pacificprinting.com.au

What kind of Graphic files can I use?

Pacific Printing will accept files from the following applications:

  • Adobe Acrobat
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe Photoshop
  • Adobe PageMaker
  • Corel Draw

The files that we currently accept are: Bitmap Image (.bmp), Gif Image (.gif), JPEG Image (.jpg, .jpeg), PNG Image (.png), PostScript File (.ps), PICT Image (.pic), Windows Enhanced Metafile (.emf), and Windows Metafile.

What is dpi?

Dots per Inch. The measurement of resolution for page printers, photo type setting machines and graphics screens. Graphics screens usually reproduce 60 to 72 dpi, most page printers 300 dpi, and typesetting systems 1,000 dpi.

Which products do you offer?

Pacific Printing provides you with the highest quality stationery available today without the high cost of printing and web design services:

  • Brochures
  • Business Cards
  • Calendars
  • Envelopes
  • Impact Email
  • Letterheads
  • Notepads
  • Presentation Folder
  • Stationery Pack
  • Flyers
  • Poster
  • Invoice/Receipt

How do I know my printing will be of good quality?

Our quality control team checks every order before dispatch to ensure it meets our strict quality standards, but you are also covered by our guarantee.

What are CMYK and PMS?

C M Y K Acronym for Cyan, Magenta, Yellow and Black. The four colors used on a press. PMS Standard colors used for ink selection, Pantone Matching System

What printing process do you use?

After each order is placed, our Professional Graphic Arts department reviews it. We make any necessary adjustments needed for best professional results such as re-touching the graphic files to meet the best quality standards etc. All of our products are printed using a four-color (CMYK) process. Please make sure all colours are nominated PMS or CMYK.

Are there any additional costs for processing uploaded images?

Pacific Printing has absolutely NO hidden charges! The Product Prices are fixed and will have NO additional fees.

What payment methods do you accept?
  • Cash
  • Money order
  • Cheques
  • EFT

 

 
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